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  • Yep, they lost my business also. Brought my car in after noticing a haze on the radio LCD. I've never cleaned it with anything but a lint free cloth. I used my fingernail to scrap the haze a bit thinking I had accidentally gotten something on it (which I know I had not) and it left some light scratch marks so something was definitely wrong with the coating from the factory. I did some searching on the internet prior to making the appointment and found several forums where other people had the same issue and their dealership took care of the problem under warranty with no problems. One dealership even replaced the entire radio which was probably too much, but they made sure to make it right. Not Metro Ford, they told me I had sprayed a chemical on it and ruined it and there were scratch marks on it. When I tried to explain my findings and research I had done, the Metro Ford service person just listened and I could tell that she didn't care, then she gave me a quote to buy the part myself. I had thought about purchasing a new truck from them next year because they had been good to deal with when I went in for oil changes, but any dealership can do a simple oil change with a smile. I will not ever purchase a vehicle or use the Metro Ford of Madison dealership again, and will spread the word to friends and family about my experience there. http://themustangsource.com/forums/f804/2013-gt-radio-lcd-display-recognize-517660/
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