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  • I rarely give unfavorable reviews. Maybe I am just too easy going or my expectations are just a bit low. I was pretty disappointed in this latest Starbucks experience. I know a lot of airport cafes and restaurants are not corporate owned, but I feel that if they "fly the flag" then the experience should be the same. Ordered an iced coffee and their new chicken and bacon sandwich as I needed to grab a quick bite before my flight. The sandwich was clearly marked $5.20. They rang it up and mentioned something about doing so using another sandwich because this replaced that one in their system. Of course it was $7.10. I asked about the difference as the total was too high. The cashier didn't know, her "manager" didn't know and the barista making the drink said she handwrote the tag herself and it was $7.10. Ah no, I am looking at the tag and I can read $5.20. Fine, whatever. I have to get to my gate and it's $2. Got my drink and was waiting for my sandwich. Five minutes later... Where is my sandwich? Oh, did you want that? Yes, since I paid $7.10 for it. Half hearted apology and off I went. Got to the gate. Starting eating the sandwich and honestly, if everything had gone well, it was a 2-star sandwich. I've never been a huge fan of Starbucks food - sadly a McDonald's sausage McMuffin with egg is better than any of their breakfast sandwiches - but this was really mediocre. Hardly any chicken and a couple strips of bacon. Overall, just a very poor experience.
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