I'm excited that a gluten free restaurant/bakery is in my neighborhood and has easy parking. The menu looks great and the food plates I saw looked amazing. I've only been there three times. Twice to meet a friend for coffee and once to get take out pastries which were amazing.
The actual experience was not so great. Since it is a new place, the staff should be a little more inviting. When you walk in the door for the first time, it's hard to tell if you are to seat yourself and a server comes over or if you are to get in line (and which side of the counter because there were people on both sides and cutting in front of people in the other line). The three times I went there were no greetings or acknowledgement from the staff-even if they saw us come in. I thought that was a little rude. Not a good first, second or third impression for a business that just opened in a community.
I will have to try the food sometime when they have had a chance to get their staff trained on common courtesy and customer service.
I always hate it when I either go to a place and love the food, but the experience was bad or if I hate the food, but the staff, experience and decor is cool.