Camp Bow Wow North Hills always remembers our pups and make us feel like family. They have great options for either day care or overnight care; our two dogs always get to stay together to keep each other company whether it's in standard care or in a suite. Yes, they have suites with cameras so you can watch your pups while they're sleeping. Even if you don't choose a suite, though, there are cameras in all the play areas so you can watch them play during the day.
I did have one bad experience regarding something that a counselor said regarding our pups getting the right food amounts almost a year ago. When I spoke to management about it, it was rectified and handled very well.
Leanne is amazing at grooming and always makes the pups look awesome. I've had some bad experiences with groomers in Pittsburgh, but Leanne has always been awesome. She got my "tough" dog's nails short enough that he can walk comfortably (and quietly). She's the only one besides myself that I would trust to groom my dogs, and she is INFINITELY better than me, of course.
They also sometimes bring in a pet photographer and allow you to reserve "sessions". We had the BEST Christmas cards this year.