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  • The Velashape staff (Brea and Crystal) are Fantastic! If they are smart they will see the poor management there and get jobs with a better company! It's just to bad the rest of the staff falls short at this location. Front receptionist and phone personal lack manners and etiquette. You pay hundreds and even thousands of dollars for these services they provide BUT what they don't tell you is that they are very understaffed. Velashape requires 6-8 sessions (to start) at $200.00 bucks a pop and they recommend you come in 7-10 days in between. What they don't tell you is that getting an appointment for these time frames are almost close to Impossible! They are not accommodating to the plan THEY put you on and pretty much just give you the next available slot they have...even if it is 15+ or more days from the date they recommend. My most recent appointment that I made "more than 2 weeks in advanced" was change by their "MANAGER" without consulting with me to an earlier time in the day. I only found out it was changed AFTER I received a phone call reminding me of the following days appointment. When I contact them on the mistake the lady on the phone INSISTED I made that appointment time only to find out later her manager changed it. I informed them I could not make the early morning appointment due to my work schedule (reason why I schedule them in the afternoon). They gave me an insincere apology and told me that the 3pm appointment I had made originally was already taken and basically I was S.O.L. They told me their next appointment available was on the 19th (currently the 12th of July) which was 13 days after my previous treatment. They then proceeded to give me the take it or leave it attitude. I left it... For the money I paid I fill like I might as well just have thrown it away since I could not stay on their schedule and not sure if I am getting the results I am supposed to. Unfortunately I pre-paid for 8 sessions and I have 1 more left (left at their mercy and their time line available). You can be assured that this will be MY LAST time there! I will take my money elsewhere...and you should too. Dealing with their insincere and condescending staff along with it is a whole other story! Please take your money elsewhere and save yourself the trouble!!!!!!
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