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| - Beware of this rental car company. They change reservation rates so check your reserved price vs the amount charged, especially if you add gas. I was quoted 3.05 a gallon to prepay my gas they charged me 3.47 in gas prices and they raised my rate. My original cost out the door was 88.03 from an invoice provided by them. They chsnged me 63.95 for prepaid gas but billed me 170. When I brought this up to them they said the fee was correct. I asked to speak to a manager and he would not come out to discuss my issue. I filed a dispute they said they were incorrect and I should have been charged 160. When I went over the numbers with them they said the difference in price was for gas tax at the airport.
From Payless:
Joe Williams
Thank you for contacting us regarding your recent rental. We did make an adjustment, it seems the system glitched charging $7.50 more for the tank. Please be advised that there is tax on the tank of fuel. In addition, the prepaid fuel is 3.09 per gallon, we only charged you the 3.05.
We will send a new receipt to the email on file. Please respond back with any other questions.
We appreciate your business!
Thank you
Elliot Standridge
Station Manager
Payless Car Rental
602.681.9589
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I asked for their corporate to contact me he wouldn't allow it so I had to call the international call center and they had to file a new dispute ticket and hopefully I should have a call back from their corporate office now. I will follow up my review after the issue is resolved. The money doesn't bother me the lies and principals do!
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My rental charges were suppose to $84.36 )rental confirmation number 13210247) + $63.95 (prepaid fuel) = $148.31. I was actually quoted $3.05 a gallon x 18.5 = $56.43 and that was the only reason i accepted the prepaid gas it ended up costing $3.47 a gallon x 18.5 = $63.95?!?!?!? Your total charges on my card are $170.09. So even with the incorrect amount being charged how is my total coming up to this number $170.09?!?!?!?! Your employee changed my rate! I can see on the bill! I asked for a supervisor or manager when I called and he would not get on the phone Jose Gutierrez is a pretty horrible manager in my opinion when he wont talk to me about a dispute! I am also contacting my bank to dispute the charges as well.
Wed, Jul 23 2014 11:48pm - Phoenix AZ
Joe Williams
Thank you for contacting us regarding your recent rental. We did make an adjustment, it seems the system glitched charging $7.50 more for the tank. Please be advised that there is tax on the tank of fuel. In addition, the prepaid fuel is 3.09 per gallon, we only charged you the 3.05.
We will send a new receipt to the email on file. Please respond back with any other questions.
We appreciate your business!
Thank you
Elliot Standridge
Station Manager
Payless Car Rental
602.681.9589
Thu, Jul 24 2014 11:01am
You also raised the rate on my rental. 84 + 63.95 (overpriced gas rate) does not equal 160 still. Also Arizona does not charge a fuel tax even so the tax will not equal the 160 you are charging me. You have my confirmation number so you know much my rate was with taxes. Is changing my daily rate part of your business practice? I was quoted a rate. I should pay my rate plus the 18.5 gallons of gas. Please figure out the real total (I already know the answer) because 160 is incorrect. I will report you to the BBB for bad business practices and not honoring a contract.
Thu, Jul 24 2014 2:36pm - Phoenix AZ
Mr. Williams,
The taxes applied to your fuel/total are applied by the airport as they consider the prepaid fuel option a service and all services are taxable.
The adjustment for the prepaid fuel previously issued and the refund previously applied is the final adjustment to be made.
Your rate was never changed and was honored at $10.29/day as booked.
Current and final total remains at $160.46.
Thank you
Thu, Jul 24 2014 7:21pm
I received a invoice from Payless stating my balance if I paid for the fuel myself my charge would have been 88.00, you responded my gas was 63.95 - 7.50= 56.75. How does 56.75 + 88= 160?!?! You need to check your math. My original quote from online reservation said my bill without gas would have been 84.03! Your guy changed my rate! I have the reservation confirmation along with two invoices showing your guy raised my rate. Please fix this so I can pay my correct bill not trumped up charges from your dishonest guy at the rental center!
Thu, Jul 24 2014 10:54pm - Phoenix AZ
The rate is exactly the same. When you swapped out the original vehicle the fuel cost went up to 69 plus tax. The nissan altima has a bigger tank. You have to remember, it is 69 plus tax.84.03+69= 153.03, plus around 7 dollars in tax. So your final bill is 160.46.
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I will post the rest if the message on another review
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