I am going to start by saying I have never believed in waxing. Being an aesthetician myself I always thought that there were other forms of hair removal that were more effective, less painful, and safer for the skin, until I discovered Waxing the City. This jewel to the beauty industry has definitely altered my opinion on waxing. There method is unlike any other spa or waxing company that I have ever encountered. I have never had such a comfortable waxing experience. It was nearly painless, it was very effective, and comfortable( original wax is never comfortable). Most importantly, there gentle wax and removal method is safe. It won't cause any trauma to the skin and it effectively removes the hair. And best of all, the waxing specialist take their time to ensure everything is clean and perfect. My Aesthetician was Gwen, let me just say that this girl can wax! Not only is she knowledgable but she is also very experienced at waxing and making clients feel comfortable. If you are looking for a great waxing experience I highly suggest Gwen. This company sure knows how to pick there staff because there front desk receptionist are also very friendly and helpful. The overall experience at Wax In the City is definitely worth 5 stars and I could never see myself trusting any other company with safe, gentle hair removal.