The worst Panera experience ever! First my girlfriend gets a pumpkin latte and takes a zip and it is so ungodly hot that it burned her mouth. Granted we are people who normally drink hot coffee, but this was lava! Then I go to the cashiers with a sense of urgency and let them know so I can get some ice and calm her now swelling mouth! They took 23 min, that's right I time them! To get me another latte and had absolutely no urgency for getting me some ice, to the point where I stole their drink cups and hurried to the ice machine and got some ice! You have now lost my business Panera!