While growing up, my family owned a formal and men's wear store, so I understand a little about the business and some of the challenges. Working with them upon different occasions, I am always impressed by their professionalism and dedication to making things right.
When I referred a friend for his wedding, I had pre-selected a style which I thought would be perfect. Upon arrival, and pulling the full tuxes for them to try on, we realized it wasn't the right look for the guys. Nicole was outstanding in helping us switch out to try a couple other looks and making sure everyone was comfortable. Having worked with Nicole before, I can attest her patience and demeanor is perfect!
What I like most is that they have just about everything in stock. They can make alterations there as well, so if the groomsmen arrive with the wrong measurements (which is not so out of the ordinary), they can measure to make sure they have the right fit. Michelle is my main contact and is always ready to provide guidance and support. I have yet to find anyone in the group that is not exceptional!
They are definitely customer service oriented and are always there to help walk you through the process.