I haven't been to Panera in a while and I remembered this morning why that is. I ordered a couple things online for purchase the next morning with the expectation it would be ready when I arrived. I arrived at the location a little early, and the employee told me that they ran out of the spinach and bacon soufflé. I told them I ordered the previous day and they informed me that they do not see the order until 10 minutes before it is supposed to be ready. No apologies, they just gave me the option to either wait 10 minutes for it to be ready or I could choose another soufflé. I opted to wait and 20 minutes later I received the soufflé.
The food was ok, about what was expected, however based on the customer service and the overall frustration of my visit, I doubt I will go back.