I only go to this place for brunch or lunch to have their fantastic cuban sandwiches. Their service is so consistently poor though. It should not take you over an hour to order and eat what is essentially a grilled cheese and fries. We even try to call ahead and order and it still is soo slow.
A couple of weekends ago we went to have brunch. All the seats were full but there was not line. We waited at the door and nobody even greeted us for the 10 minutes we were standing there. The 3 servers just kept serving their tables and walking around us. After 10 minutes we just turned around and left ( I did notice the other eating customers looking at us almost understanding our frustration).
Good lunch if you can get service or wait long enough to get what you ordered.