This was the first time I ever went to an actual salon. I made the appointment online, and they were really great about calling me to confirm what I wanted. Tina was great! She looked through few pictures of the color I wanted with me, and explained the whole process. I ended up going a lot darker than I intended at first since I decided I didn't want to bleach my hair when it was so damaged. She did say that I could come back again if I wanted a more vibrant color, and I'm sure I will. I had very long hair when I went in, split ends and flyaways all over, and when I came out Tina had left it smooth and silky, and with awesome bangs! She suggested some products, but didn't try to shove them in my face like a salesperson. Over all, it was an awesome experience and I am definitely going back when I decide to get my hair cut and styled again.