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  • Had them come out for what they claim is a free estimate for kitchen work. They came out and took measurements then said I would have to come to them to get the estimate. The office called to set up an appointment and told me I would get an email confirmation and address of where to go; never received any email confirmation. I had something come up that day, so 2 days prior I emailed and explained that day was not good. I said I would be free two other days and suggested they let me know what time would work. I never heard anything from them. Three weeks later the owner called me regarding setting up an appointing, stating they made several attempts to set up an appointment, but I did not call them back; none of which happened. I told him I was busy this week, but will call him to set something up the following week, once I know my schedule. A few hours later I received a very rude and unprofessional email explaining how much time they put into preparing an estimate for me and although it technically was free, if I wasn't going to use them I should have let them know. It also stated that they attempted to set up an appointment with me numerous times, but I ignored them. None of this was true. We had an appointment that needed to be rescheduled. They failed to send a confirmation email as they stated and failed to return my emails attempting to set up an appointment. No one ever contacted me regarding setting up an appointment, other then the original time. If this is how they treat potential customers when they are trying to earn their business, I can only imagine how they treat you once they have your money.
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