I have been ordering delivery pizza for a while, however as of recent, the service went down hill. Orders are inaccurate. Delivery takes more than 1 hour. Yesterday I waited 2 hours for my pizza!! When I called to check in after 1.5 hours of waiting the receptionist told me that the driver was on the way (I live 8 minutes away by car). After 20 more minutes still nothing. After two hours I called back and said that I was not going to pay for the order as 2 hour wait without any late notice is unacceptable. Thankfully they agreed. When I opened up the pizza, it was the wrong bloody pizza!! They put basil in it instead of cherry tomatoes - how the hell do you mess that up!? It was gross. We were starving so we had a couple of slices but it was utterly unsatisfying. The driver's reason for being so late was that the order before me was 25 pizzas - that's not my problem. And also that he couldn't find where I live......there is GPS for that. Clearly you can't handle the volume of orders, so please hire more staff or tell your customers that the wait times are longer than normal. It's called integrity. I could have ordered from somewhere else instead of getting an hour late delivery of the wrong pizza. You just lost a customer. I am never ordering from you again.
**on another note - I browsed through your answers to other people's reviews on Google and boy "really" and "lol" responses are unprofessional! I am not sure who answers these, but you should take up some customer service courses - because this is extremely rude and dismissing.