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| - At first, I just chose this place to buy a nice engagement ring simply because of the convenient location to one of our salons. I knew my wife would need to take the ring in for maintenance every so often and I wanted for it to be easy for her since she works such long hours. I was very fortunate to run into a lady named Angie who helped me through the process. One thing I especially liked about Angie is how she is not pushy like a used car-salesman. I told Angie very clearly what my budget was and Angie was acting in my best interest to achieve that goal. I knew this was the case when we found a ring that I really liked but it was a little bit out of my budget. It was Angie that hinted to me a good sale would be going on at the end of the month and that I should return at that time so the ring could be discounted enough to lie within my budget. I worked in sales a long time and this type of practice is usually a bit risky and a no-no as sales people, you might rather be driven to close a sale ASAP. We were talking about quite a bit of money let walk out the door for the chance that I may return. Luckily for Angie and Jared, I was indeed very serious about purchasing a ring for my wife, and after the excellent service I received from Angie, I wasn't having a second thought about returning (perhaps Angie's spider senses were telling her I'd be back...lol)
In the end, I returned and purchased the ring I wanted to buy and all was well. I ended up proposing and my sweetheart said yes (thankfully...jk). I'm knocking off a star because of one thing in particular that happened that I wasn't too pleased with. We returned the following week to have the ring re-sized and have the color of two small stones to be changed to fit my wife's preference. According to their manager, the re-sizing would be no problem, but to change the two small stones I was going to have to buy outright the other two stones, keep the two that were undesired, and pay a price to have them replaced. Mind you we had only had the ring a week or so. I explained to them I wasn't interested in paying a couple hundred dollars to have the stones changed after spending several thousands on the ring. It wasn't until I told them to go ahead and return the entire ring (since I was within my 30 days) that they stepped back from sweating me over something out of my control. I did get my wife's ring customized exactly the way she wanted it (albeit after two attempts because of a paperwork mix-up) and now my wife is thoroughly pleased with the ring.
One other thing that enticed me to buy the ring was the fact that it came with lifetime upgrade replacement; meaning if you ever choose to upgrade the ring to something more expensive (which we may want to do someday), I will receive the full value of the current ring I bought and will only need to pay the difference to replace the ring with a shinier one :)
I feel my content with Jared stems primarily with the great service Angie provided. I probably wouldn't be sitting here singing the same tune and my rating would have been less had the service only been mediocre and the same manager tried to pull the stunt he tried to pull. I only plan on returning to this location for a purchase if Angie is around, I'm not sure I'd venture out and try anyone else out. If what's working is working, don't try to fix it, right?
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