I had gone to Ciel a couple times in the recent past as I just moved to the area. The services are pricey, however the convenient location made up for it. Last time I went, I had called in advance to ask how much shellac manicure was, to make sure I had enough cash. After I had my service, it turned out that the person made a mistake on the phone and the service cost more. I was about two dollars shy and asked for $2 off since it was the staff's mistake. The manager jumped out and gave me an unnecessarily long and aggressive lecture on how it doesn't matter if they made a mistake, because even Pizza places don't give discounts if they make mistakes (??!!!) After I'd already paid by cc and tipped my lady, the manager was still talking! NEVER AGAIN!!!
p.s. Note to the management: it is bad business to lose a client over $2.