| rev:text
| - I recently went to Christopher Diamonds to reset a loose diamond on a very sentimental ring of mine. Since it is an invisible set, it requires the work of a well-trained and specialized professional. Knowing of this challenge, and seemingly respecting my wishes NOT to have the ring shipped anywhere (it is of too much importance and personal value), the staff promised my ring would not leave Arizona and that it would be done in a week. Not only did I show up a week later with no ring and no call to explain why, I found out over a week later that they ended up sending my ring to L.A. against my wishes. This was much to my surprise since I specifically asked multiple staff members to verify that my ring was on site, all of whom lied, telling me it was there and had not been shipped. I found out only after going to the store and demanding my ring back (which they obviously couldn't give to me since it wasn't there like they told me). After expressing my disgust with their lack of professionalism, they ensured that I would receive my ring within two days. Although I received my ring almost three weeks after I originally dropped it off, it is beautiful. They did an excellent job of replacing the diamond in a difficult setting. They also provided me with a discount and extra services on the ring to make up for mistakes they had made. The talent of this jeweler is obvious. I'm not sure that the stress, anxiety and their lack of professionalism and courtesy caused, was worth it. Simply put, I would be cautious when using this company if you have any sort of special requests- they don't see the same value in your jewelry as you do.
|