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  • Update: So I called today to make sure my warranty was cancelled and they still didn't receive the faxed paperwork. Then I find out that all cancellation forms are online and I can print them, fax, email, or mail the forms on my own. However, the phone agent told me yesterday that the form is not available online and she would need to mail the form to me via usps and also the physical store associate told me that I had to come to the store to cancel the warranty and that I could not do it from home. I really do feel this is all a scam to prevent me from cancelling their overpriced insurance and warranty plans before the 30 day expiration. So I emailed AND faxed the cancellation forms for both plans myself today. Original post: Beware..... I went to this location to cancel a warranty on my TV before the 30-day period expired so that I could get a refund of the amount I paid for the warranty. The customer service clerk had me fill out the cancellation paperwork in the store and then told me she would need to fax it. I called the main Conn's number just days before the 30-day period to make sure the paperwork had been faxed and warranty cancelled to make sure that I wasn't getting scammed. Sure enough, the paperwork had not been faxed and my warranty was not cancelled. I contacted the local store and asked to speak to a Manager. He pretended like the clerk had faxed the paperwork, but he would fax it again at that moment and I could call to confirm again. Right!!!!! I suggest that you receive a copy of the confirmation page of the fax if you go to this store to cancel a warranty and I also suggest you follow up with the main Conn's number to confirm your warranty was cancelled.....otherwise, you will be scammed!
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