I spoke to Amy on the phone to get an estimate on prices for color and highlights. She told me I would have to come in to get an actual price, so I agreed. She said she was busy until a certain time so I said I would come in after she was done with her appointments. We did NOT have an official confirmation for an appointment, so I was confused when she called me back and texted me to confirm our appointment. I told her I would not be coming in. Her response was beyond INAPPROPRIATE, stating that I am a bad person, wasting her time, and that karma will come back to get me. She had NO RIGHT to text my personal number and say such things to me! Skip this place!