I have rated Teavana 5 stars but I will add that I prefer to make my purchases on-line.
The reason that I am so hesitant about shopping in the store is that it feels a tad like a car-dealership... the 'up-selling' is a bit much not to mention that during my last visit, an associate asked if I would like to try one of his recommendations, a few moments later I was presented with a large Tea and a $6 charge to my credit card.
BTW, If you join their email program, you will receive a coupon for $10 off a $30 order (on-line OR in-store).
www.teavana.com/c=s_join/shop.axd/Static?cm_mmc=Aff-_-Text-_-Disc-_-10coupon
My favorites: Jasmine Dragon Phoenix Pearls alone or mixed with Rooibos Tropica. MateVana alone or mixed with Rooibos Chai.