I've rented in LAS many times, mostly from a different agency at the airport which had quick check in kiosks. Budget was horrible. 40 min in line to discover the huge delays are because every agent spends at least 5 minuets with every person scaring and guilting them into every possible extra insurance. I have excellent coverage through my own insurance plus my platinum card. I said no thank you to any extra I'm covered and was threatened that I could be sued for everything. As I said, I've rented many cars in my life and this was the most horrible experience. Ever. It is obvious that the agents are on commission from extra insurance.