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| - Man, working with this place was such a relief. My wife and I have been driving our 2004 Hyundai Elantra for a couple of years, and although we like the car, it's pretty beat up. It's our "who really cares" car if something gets scratched or the interior gets messed up a bit.
So imagine our concern when we started hearing a terrible noise coming from the front wheels at slow speeds. We knew that if this repair was going to be a significant investment, we would just get rid of the car and get something else.
I called in on a Sunday and talked to Brian. He was extremely nice, said sure, bring the car right in. I found them based on these awesome reviews on Yelp, and had never thought of going to a national branded place like this. I got a great vibe on the phone (where a lot of mechanics lack customer service), and I brought my car over.
They took a look immediately, showed me the issue was with my axle, and I could use new brakes and rotors. Brian took my wife and I back into the office part, outlined the parts and talked to us about his own cars. He completely understood that we weren't looking to make a big investment, and he said himself that if it was too much he would get rid of it. He wrote the quote out, said I would normally charge about 800 bucks...but would do it for us for about 550 because he knew we were just trying to avoid buying another car and he wanted to earn our business.
Great, 550...still a good amount, but Brian handled the whole situation so well that we were very impressed, and knew that we would be very hard pressed to find a better rate anywhere else. We took a few minutes to think it over, and decided to go for it.
Possibly the most impressive part? They had the car DONE in less than two hours. Everything swapped out, ready to drive away, done. We literally went across the street to the mexican restaurant, and by the time we were done it was ready.
It was the fastest, most efficient, and best priced interaction I may have ever had at a mechanic. Not only did it make the choice a lot easier for us to make the smaller investment to keep the car running for awhile, but they did everything so quick it made the whole process utterly painless.
Thanks so much Brian and the team at Superior Tire, I can gladly say I've found a place I can bring our car anytime we have trouble with it. Customer service + great mechanics + speed + price = extraordinarily difficult to find in the car service world.
Highly recommend this place and I will be back (hopefully not for awhile though)!
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