First a complaint about Hollywood Gelato: I don't live closer.
As a big fan of frozen treats, Hollywood Gelato is a place I make special trips to visit. I'm a big fan of all the flavours and amount of choice. Staff are happy to let you try and handful of samples I think because they understand it's not every day you've had a snickers gelato and you want to make sure you're making the right choice.
Amount of gelato for the price here is fair and while they have other products on display, I've never bought one. If you're looking for baked goods on Bayview, there are better choices.
There are lots of sizes and ways to get your gelato at Hollywood Gelato. From small in a cup or waffle through a large take-home container. It's nice because you can get the amount of gelato you want without having to debate in your head if you should get the small and want more or get the medium and have too much.
The layout of Hollywood Gelato sucks. The gelato is at the front of the store but you have to walk by the crowd huddled around the display case to pay first. This process is actually not a bad idea but you have to go by a (usually) big crowd only to work your way back again. Staff do their best to keep the line moving, however, and I don't mind paying first before I get the product as it keeps my hands free to get my wallet.
There's also very little seating room in the restaurant and the patio is often busy. Even if it's not busy the metal chairs they have aren't that comfortable.
When we go for Hollywood Gelato we usually plan to take it with us.
Pros: lots of awesome flavours of delicious gelato at a reasonable price and friendly staff
Cons: the process to get it means squeezing by people and don't plan on staying.