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  • I went to Twisted Image to order T Shirts and drawstring bags for a family reunion cruise, based upon their glowing reviews on Yelp. When I picked out the shirts, I asked if they ran small, and was told by Justin, "no", so I ordered everyone's regular size. Turns out the ladies' shirts ran very small, and consequently did not fit at least four of the women in the group. Also, after the order was in progress, they told me they were short supplies for the bags I ordered, so they couldn't provide the quantity I needed and didn't offer a good solution. The communication with Justin all along was poor and I was concerned this print job would not meet my deadline for the cruise. Upon return from the cruise, I contacted Justin and Daniel at Twisted Image numerous times through both email and voicemail. At the first email, he said they would work with me to replace these too-small shirts, but then just stopped ALL communication with me! This was very frustrating that I could not get a hold of him to see about reprinting a couple shirts. This customer service was TERRIBLE and I cannot recommend Twisted Image. The reviews on Yelp are suspiciously "enthusiastic" and positive and it makes me wonder if they are even genuine. Another issue that bugged me, this place entices customers with "five dollar T shirts" which, yes, they did have a couple of plain shirts on the racks for that price, but any printed shirt will likely be five times that much. Good marketing or misleading tactic?
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