Have been to this place many times with great service. Made an appointment this morning by phone for 2 people at 5pm. My husband is having horrible back shoulder pain. Arrived at SVIP for our appts at 4:45 only one person working and she could not communicate with me. Just handed me a phone. I spoke with someone that did not know I had an appt, she stated someone would be with me shortly. At 20 after 5 had to walk to the back of the business to find out what was going on. The one girl working was eating dinner. A guy came in and said he was waiting for her to finish dinner so they could do our massages. Another man came in the front door asking for a massage and was told no, he needed to make an appointment. We left, I tried to call back the person I made appointment with it only rang once and then went to voicemail. Really bummed and husband still in pain.