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  • Soooo, we had a holiday party to attend 12/10/16. We were staying at the JW Marriott at Desert Ridge and had our kids in the room while we partied. Decided to Google Map and see where we could order. Unluckily, this Dominoes location was the closest. Called and placed and order with Adam. He took the Hotel number and our room number. He advised our pizzas would be delivered in 20-30 minutes. 45 minutes later I called to check on our pizzas as they hadn't arrived. Adam sounded confused and asked me to hold. He brought 'the manager" on the phone who was very rude and condescending. Saying my pizza had been left at the front desk as no one by our name was staying at the hotel. I asked if they had used the room number we left initially. She declined to answer any of my questions and attempted to over talk me. After she saw that I wouldn't be over talked, especially since I had already paid for a pizza that was NEVER delivered to me, she hung up on me. I called the front desk of this VERY NICE RESORT and was advised that there was no pizza left at the front desk. I immediately called back, Adam answered again. I asked to speak to his manager. He knew EXACTLY who I was when he called Maddie to the phone. I told her I was on my way and to have my pizzas ready. I arrived within 10 minutes to be greeted by Haley who says it was her rude ass over the phone and that she didn't lie. The real Maddie intervened and vehemently apologized for her rude ass, customer service lacking employee, Haley. Although I appreciate Maddie's attempt, the inconvenience I experienced wont be forgotten. Haley and Adam have screwed up for Dominoes. You will never get ANYMORE of my hard earned money for shit service.
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