We had to change rooms on the first night. Huge roach on top of the Microwave. The second room was so dusty. I had a miserable night. When we addressed our issues to Sandra at the front desk ; she told me that I needed to reserve a non-allergic room. Translations: Rooms they actually dust and clean. I was sneezing all night. I don't have this problem under typical conditions. The first room also had trash and hair clips left behind from the previous patrons. Sandra did not offer a solution or seemed too concern. Later that night I voiced a concern to a man at the desk and he offered an additional night. That was kind of him, though the problem was I couldn't breath and was sneezing.. Needless, to say we didn't take the offer. Before I forget to mention, one of the sofa chairs upholstery was torn. I do have pics to back up my claims. After our second room was re-cleaned we had to dust our selves. The last night I couldn't sleep because I'm certain I felt bed bugs. I googled them from my phone. After seeing the huge cock roach I was to scared to check for the bed bugs in the mattress as advised from the website. Which brings me to, their wi-fi. You have to pay for it. Pretty, chinsey to charge for wi-fi. (about $14.95/day) However some of the down stairs desk computers face the windows entering the Hotel. They use their wifi for staying on Facebook all day. There wasn't one time as I was entering & leaving for the day that I did not see an Embassy Suite's staff Face Book page up. lol I guess the wifi is for their staff.
Other then the rooms the overall stay was o.k. Restaurant service was very kind and friendly. They have a nice serve to order breakfast bar. Manager's reception at night with snacks and drinks. The view from our suite was beautiful over looking the pool and golf course. They need to work on the cleanliness of their rooms, especially since that's what they pride them selves on.. Firing Sandra would be a good move.