I was so happy with my experience here today! I recently purchased a coach purse at a different outlet less than aweek ago for my birthday. Unfortunately, I wore it with a red shirt yesterday and some of the red dye from my shirt rubbed off onto my cream colored purse. I was devastated! I brought the purse in to this store see if they could advise me on how to remove the dye. A really nice guy named Johnathon helped me. He tried to remove the color with the leather cleaner and conditioner that they have there. Unfortunately, it didn't work. He told me that he could exchange the purse or give me store credit for the purse. I was so happy to exchange it for the same style, but in black so I don't have to worry about this happening again! I didn't expect them to do this since it was totally my fault, but I'm so impressed with the customer service! I am so happy with my new black purse. Thanks to Johnathan, Coach now has a loyal customer for life!