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| - I have been going to Port of Subs in Las Vegas every now and then for at least 23 years. Never a complaint about the food or service, felt a very positive vibe from Port of Subs and treated with respect. This changed when I was in Port of Subs yesterday after noon and waited on a woman who later said she was the manager named, Desiree. I walked in a good mood and there was one man getting his sandwiches made. I was not impatient, or any trouble, just watching the sandwich making and waiting. When it was my turn she looked at me strait face with out a greeting and stated with a tone of annoyance; "What can I get for you, Ma'am?" Since I was there to get the largest one for my child and I said, "What does the 13 inch look like." She said in the same tone that carried on; "We don't have a 13 inch." She said nothing further and as I scanned the board, I said; "Oh, I was looking at the 13 dollars that was by the 2 foot, I guess the 12 inch one is the next smaller one?" She said with out pointing or gesturing; "its right there in front." I said I would take that one and said wheat bread, as she picked up to cut it, I said, "oh..no pickles." and then she said "Tell me later, when I get to it." During this time another customer walked in that was a regular as the way she spoke to her, as Desiree started to cut the meat and cheese, she was chatting and smiling and making eye contact with full attention on the regular customer. She even apologized to the regular customer that was in the process of making "hers"(mine)! As if I was in the way, and that is exactly what she projected. I noticed the turkey and cheese was almost shaved, and when she proceeded to put the toppings on I told her "no jalapenos" and then she reached for them so I said it again and she took her hand back out and didn't move and rolled her eyes as if to say, "well then what DO you want." The rest of the toppings, the lettuce etc. was scanty. The sandwich looked flat. She continued with this disrespect until I paid. I waited on the side because I don't like to make a scene and I wanted to ask her who her manager was. So as I watched her make this next customers food, the regular, she asked for double everything. The sandwich was huge, she was putting on handfulls of meat cheese etc... If mine was doubled it would not have even been half that size! Then another man can and ordered and his sandwiches, were made much fuller than mine as well and so was the customer before me. I finally left and called the store and I she said she was the manager and I told her that I would have talked to her in person but since I would not say it in front of others, I called and then I told her that she was very rude and there was nothing I did to merit that. She did not act surprised or say something like.."I did not realize it or I would never do that on purpose ..." She said in a very monotone voice; "I'm sorry I won't do it again." Then I asked why she did it and she repeated the statement. This was telling that she knew she was and the called ended. I was buying the sandwich for my child who I was meeting with and only had an hour to talk to her, my child is not eating and not well and I wanted to get Port of Subs for the protein and other good veg. There was nothing on that sandwich almost just bread. I could not use the time well to speak to my child because I was shaken by the very bad experience which felt borderline abusive, she was bullying me. I could not get my thoughts together or on the topic. I continued to have anxiety later that night because I would not be seeing my child again and if anyone needed the food, they did. I feel she cheated my child and she really did. I never experienced this negative energy and treatment ever at any Port of Subs. This is how Desiree presented the one time welcoming environment of Port of Subs to one that was telling me I was not welcomed. Desiree might be a manager but manage to do this. If I received a sandwich made like that 20 years ago or anytime, I would have never went back to Port of Subs. I would have remembered not to go back, and that you don't get what you pay for. Desiree was playing favorites with the customer and using the product as she wished or did not wish, giving her whopping amounts of food, even to excess; handfuls of meat, cheese, and mine, she did not even put the minimum required and shaved it. Unlike Desiree, this is not my former experience with anyone else at any Port of Subs. All workers have consistently dealt with me in a professional manner, which is to put attention to you and to make sure you're feeling good about the establishment and the food they're serving. I always walked out of Port of Subs feeling happy that I walked in.
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