I can not begin to describe how unbelievably poor their service is. Our fridge stopped working 20 months after purchase (luckily I opted for an extended warranty). It took then 3 days to send out a tech to take a look. After spending about 20 minutes I was told new parts needed to be ordered and it would take 5 days to come in. I'm thinking not a problem. Since he came in on Monday, by Friday it'll be fixed. How naive of me to think that. I don't hear from these people until 10 days later (after numerous phone calls). The tech was supposed to come between 12-4. 4:30 rolls around I hear nothing, nor does he call. I call them and they inform me at 4:30 the guy is running late and won't show up until 5-7. The tech finally shows up at 6pm and I'm thinking about time. He starts working on the fridge and approximately an hour in realizes he wasn't given the proper tools to fix it and now he has to return on another day to fix it. I wasted an entire sitting at home doing nothing and losing pay from work because the people who run Appliance Canada are incompetent. I don't resort to name calling but if the shoe fits. On top of that, I was told by the tech that the fridge (appliance Canada convinced me to buy) is a problematic model and they continue to sell it, knowing it has issues. This is absolutely horrible service. I'd much rather buy appliances out of the back of a truck in a shady neighborhood, than go back to this place. 0 out of 5 stars.