I HATE American Airlines. Today they cancelled one of my flights ("air traffic congestion" aka literally too many planes in the air, they said). They rebooked me on a later flight. Then cancelled that one too, also due to "air traffic congestion". They could rebook me in the morning, but not only would they not put me up in a hotel, but leaving the next morning would mean I'd miss my GRANDMOTHER'S FUNERAL. They would not cover the cost of a rental car. They would not book me on another airline. They would not refund me the cost of my flight or offer me a travel voucher. They suggested I take an Uber (from Philadelphia to Buffalo.... idiots).
When I finally got a flight to a city nearby (one hour away) from my final destination... they lost my luggage. The black dress I was supposed to wear to my grandmother's funeral. And the thing is, American Airlines had so royally screwed up everything today, I checked with EVERY American Airlines agent I came across to make sure my checked baggage would be correctly rerouted. They all said it would, even though none of them actually checked on it. I even called their Delayed Baggage phone number, and they told me it'd be fine also. Well, it wasn't. They lost my bag, possibly just to really make sure I know they are the worst airline ever.