Called Josh yesterday morning to schedule an appointment for him to come give us a bid on updating the security system that was in our house when we purchased it several years ago, we have never used it. He was able to squeeze us into his schedule that same day. He showed up at 1:00 and was completed with the work the same day by 4:30. Now that's how it's done, no dinking around with a second install appointment. Good customer service, reasonable prices and very personable. Would I recommend Smart Security? Definitely!