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| - I'm not one to write reviews, but after my experience with sweet and sassy cakes, I feel compelled to share my poor experience with Brittney. I stumbled upon her company through Instagram while my fiancé and I were looking to find an affordable bakery to purchase our 5 tier wedding cake from. I simply sent Brittney a direct message including some photos of what we were looking for and almost immediately received a reply back from her regarding her pricing and her tasting process. We were very impressed with how prompt and friendly she was at responding to our questions. Not to mention her website was filled with many photos of her beautiful cake designs. Just a few weeks later I scheduled my tasting which she stated cost $25 for 3 flavors and would go towards the cost of the cake if we decided to book her. We added an additional flavor for a extra $5. We wanted to do the tasting with our family so she dropped the cakes off to the address we provided. The total cost of the cake tasting was $30 with the added flavor. We gave her $50 in cash (she only accepts cash) and told her she could put the excess $20 towards the deposit......big mistake! While cutting the cake, we found a strand of blonde hair slightly stuck in the frosting.... which we did not mention to her (no one in our family has blonde hair.) We requested to try the pink champagne, marble, chocolate and red velvet cake which were all dry with the exception of the pink champagne. 5 out of 6 of our family members who tasted the cake with us said the cakes were DRY, tasted like boxed cake and nothing like any professional bakery would make. Although I personally use boxed cake and feel that even that would've tasted better. I contacted her the next day in the most polite manner asking her if the cakes were made fresh and if they had been placed in the fridge at all because they had tasted a little dry and were very firm. She stated that they had been made fresh on the same day and that she could possibly add simple syrup to add sweetness and moisture to the cake. We agreed and asked to reschedule another tasting with this change. We also agreed to pay for it. After we suggested a new date for the tasting, we asked her to provide us with an invoice showing the amount of money that was paid to her ($50) and the cost of the tasting ($30). She obtained our email and almost 3 weeks later, I received absolutely nothing from her. I messaged her a few more times to see if she received my messages and if she was working on our invoice, still no reply. The great thing about Instagram is that it shows whether the other person has "read" your messages which she did and chose to ignore. We gave her multiple opportunities to retain our business. Even after our poor experience with the tasting, we attempted to give her a chance to present us with a new set of cakes. Instead, she decided to blow us off. After many failed attempts, I simply asked her to refund the amount we asked her to put towards the deposit and she finally responded and apologized for "disappointing us" and obtained our address since she does not use PayPal. It's been nearly 2 weeks and we have yet to receive a check in the mail. We live in the same state, it would take 2-3 business days to get to us, at the most. I am still awaiting a reply of whether or not the money has been sent. Unfortunately, prior to the tasting I did not realize that this business does not have an actual location, it is probably a business run from home. Quite frankly, this bakery lost me and many other potentially good customers. Originally I had planned to purchase other cakes and pastries for my shower and bachelorette through sweet and sassy cakes. After this experience, I will never use this bakery again and would not recommend it to anyone else.
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