| rev:text
| - 1st time client.
I had expressed to him that I did not want to use proactive as my skin care (full of chemicals and potentially create wrinkles,etc); however, he insisted that proactive is a good skincare. For my acne treatment, he prescribed me 2 creamers and pills to take (probably full of chemicals which defeats the purpose of me quitting the use of proactive).
He didn't fully examine my face. He didn't take a good look at my skin. He didn't ask me what my daily routine is. What my diet is. He just came in and was basically like "so I hear you are having problems with your acne. Here is what I can prescribe you with." Done.
He at least told me that my insurance is good so it should cover for the prescriptions. Great!
Although I was not convinced and was not fully satisfied, I was still content during my first visit here until this happened..
She told me that she sent the prescriptions to Walgreens and that they should give me a call once they're done and THATS when the real problem happened. I never received a call.
So I called the nearest Walgreens (I didn't even know the exact location bc she didn't tell me) 2 hrs later and they told me that they don't have any prescriptions sent under my name.
I called the doctors office but the nurses were on a lunch break. I left a message and asked to call back.. they never called back so I called again that day. The nurses were busy.
Day 2, I called again and the nurses were busy again so I left a message and they told me they would call me back ASAP. That never happened.
But the specialized pharmacy gave me a call telling me that they have few of my prescriptions but they're not covered by my insurance.... another thing to ask my dermatologist about..
Day 3, I called and they were busy again! So I told them my situation and they said they will email the manager so she can be the one to reach me back. That, of course, never happened so I finally asked when is the best time to call because every time I had called, the nurses were always "busy". They told me to call the next day at any time because there is no clients.
Day 4, I called and asked to talk to the nurse. What did I expect.. they replied back with their usual "I'm sorry.. the nurses are busy at the moment. Would you like to leave your message so that we can contact you later?" NO!
Been calling many times. Never got the call back. Even when I asked for the right time to call, they were always "busy"
When they realized I was now upset, the nurse FINALLY talked to me.
For my problem # 1 (walgreens never received the prescriptions and I have no idea which location the "closest Walgreens" was) She told me the exact location she sent the prescription to and told me they should have it by now.
For my problem #2 (my prescriptions were not covered by my insurance), she told me about the replacement she could go ahead and prescribe for me where I can pick it up at the same Walgreens but for the other one, she would have to ask the doctor and that she will give us a call back... of course I never received a call back from them and the replacement prescriptions she sent was ALSO not covered by my insurance and in fact, it was three times more expensive than the original one!!
After waiting 3 days for them to give me a call back, I gave up and bought the original one the doctor had prescribed. Yes they were expensive as they were not covered by my insurance but I thought it would be worth it if it could fix my bad acne break out.
It's been almost a month now and it has actually made my face a lot worse. The stuff he told me to put on my face just really irritated the skin to a point it hurts to even apply water on my face.
The side effect was really bad so I couldn't apply it on my face that often. & this is where I go back about the doctor not listening to me at all. I told him that I want to avoid chemicals because I have sensitive skin. & he still prescribed me something that potentially is melting my skin off from my face. Once again, he didn't even carefully look at my face or ask about my daily routine.. so that kind of explains the outcome..
And the pill.. it makes me so nauseous even after consuming it with food that I've thrown up couple times from taking this pill. I don't think any of these are working and I'm not planning on going back there either. They're just so unprofessional and really unorganized! I feel like the co pay of $80 and the prescribed meds/ointments that costed me around $200 was such a waste!!!
They were all really nice, I can give them a star for that. But I did not appreciate how they didn't seem to "care" about me. If I could have my money back, it would be greatly appreciated. If I could have my skin back, it would be even better. I will definitely be looking for somewhere else where they can give me a better service and provide me the right treatment for MY face and not for "another client with acne".
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