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  • I purchased two tickets to a concert for $670. I got my tickets timely and it was what I paid for. However, when my credit card statement came in, I noticed I was charged TWICE. I called immediately and was told they saw the mistake and would refund me, and it would take 5 - 7 business days. I called back on day 7 after confirming I had not received a refund of the second charge. The guy who answered the phone said he too saw I was charge twice. He put me on hold for 23 minutes and came back to tell me the person I needed to talk to was not there, to call back the next business day. I called back the next business day and was told the second charge had to do with a preauthorization and that charge was voided several weeks earlier, so there was no need for a refund. They told me to call my bank and ask how long it would take for the charge "to fall off." I called my bank and they said both charges went through; nothing was voided. They said I need a refund or I need to report the charge to the fraud department. I immediately called ticketnetwork back and asked for a supervisor. After holding for 12 minutes, someone came on the phone, and said she saw I was charged twice. I asked if she was a supervisor and she admitted she was not. I explained I want a supervisor and was again put back on hold. After another 8 minutes, the same woman came back on the line to tell me that she had checked into it and I was charged twice and she just submitted a credit to my credit card. Given that the first person told me she was refunding me and that didn't happen, I am not waiting another 5 to 7 business days to see if they actually credited my account. I will go ahead and report the second charge as fraud. I am a reasonable person; mistakes can happen. But their handling of their mistake was the poorest customer service I have ever received. And when they are not even willing to get a supervisor on the line, I am suspect of the whole company. There are many other ticket outlets out there. DO NOT WASTE YOUR TIME OR MONEY ON TICKETNETWORK.
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