I've recently left a good review and now giving three stars as I've been checking out other groomers and finding much more AMAZING services at other places! I had been taking my pup here for about a year and I actually really loved the place and the prices.. the only thing I absolutely hated was that it would literally take 4+ hours to get a bath and trim which I just think is ridiculous. If my appointment is at 230, I expect my dog to be getting groomed after I drop her off not sitting in a room for a while before even getting started. For the first few times that took hours, I had called probably two hours after I had dropped my pup off to ask how it was going and what time they were thinking they were going to be done and the lady on the phone told me "well when we're done we'll call you!" Customer service isn't that great and the last couple times I've taken her, she's been so scared to even leave my arms. I want a place where her and I both feel comfortable!