We went for open session this morning since the kids were begging to go. The areas are fun but the staff is pretty much useless, with the exception of the workers in the cafe who work really hard and seem to take pride in their jobs. My kids were waiting in line for the rings. The girl at the front of the line needed help to grab the first ring. The worker at that station was too busy texting to notice or care. At another trampoline location, the kids were jumping into the pit. One little boy fell off the tramp into the pit and almost hit his head on the bar. The child's father rushed to see if he was ok. The worker at that station didn't even notice, as he had been turned the other direction for about 10 minutes talking to his friends. Later, as kids waited in line at this same station, the same worker was letting all of his friends go without waiting in line. He only started to do his job after he was confronted. We were there for 4 hours and did not see a manager once, just lots of employees not doing their jobs. They were laying on the walls texting, talking on the phone, and hanging out with their friends. As stated earlier, the only people we saw working were the ones in the cafe. We bought a bottle of water there. The workers were friendly and being helpful to those that needed assistance. For the price, I expect competent workers even if they're teenagers. Management really needs to step it up.