I booked a ride with Doug for a group of ten people for a ride to and from the ASU/WISCONSIN game. Half of our group was flying in for the game. I turned to Yelp to be sure that I was booking something reliable. Based on his excellent reviews, I choose his company over another one.
I confirmed the ride the night before and the morning of. Our group was dressed for the game and ready with our coolers for the tailgate. We were all still happy even when the driver was 5 minutes late. When he was 15 minutes late, I grew nervous and called Doug's number to check on the ride. When Doug called me back, I heard the dreaded words, "The driver didn't show up and I have no options for you."
Ten people, ready for the game, no ride.
It was a HUGE disappointment for a special day.
Doug did credit my card and called to offer another ride at another time but our friends have flown back home and the game is over. It is not possible to make it up to me.
This experience has made me realize that when you book transportation, it is always a gamble.