About: http://data.yelp.com/Review/id/6hFxMF84exfjhvl9i7ZAPg

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About: http://data.yelp.com/Review/id/6hFxMF84exfjhvl9i7ZAPg Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-02-17 00:00:00 (xsd:dateTime)
itemReviewed	Cox Residential Digital Solutions Store
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	First impressions still go a long way in the customer service business so to the store manager I would advise the following to improve the customer perception that just maybe an employee cares. 1.Don't have 4 employees basically blocking the doorway when trying to enter. Yes it's nice weather out but try and scatter them. 2.Out of the 4, just one decided to ask if can help me but the other with the big silver ear rings, tattoos and short black hair just says "I got him" and then proceeds to take the modem from my hands, walks off quickly and throws the power cord in a box, rips off the base and throws it in another box and tosses the modem in another and says meet you in the corner. Perhaps a greeting of some sort like "how can I help you today or is this all you need is to return this item?" 3.Standing at your register area I naturally ask do you need the account name? No answer. So you can look it up be the serial number? Now I at least get a 'Yea" Finally i get a return slip and he just walks off to join the group at the door again, no thank or is there anything else I can do for you. Had he bothered to actually care about why I really came in, he would have found that yes, I did want to talk about putting Cox cable in several houses and not just return a modem box for a friend. Will I still put Cox in the other properties? Perhaps, but not by visiting this location again. 4.Training on how to greet customers and certainly asking for for their other business would go a long way to the bottom line.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Rich

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