2 stars because the cashier is always nice. Cleanliness and the way they handle food is a big no no. You can literally see the dirt on the grout that hasn't been cleaned since who knows? And you can honestly see the difference of clean vs dirty on the wall tile and floor for comparison. One of them meant in the back prepping food was handling raw meat with his bare hands and touching other things around him. Their Manapua is frozen and chicken barely marinated. I go here just for loco moco, something you can't mess up..