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  • I am a collector of crystal, and I collect Swarovski Home Accessories (wine glasses, vases, picture frames, etc.), however, to cater to the tourist clientele, they took down the home accessories in the displays, to display more jewelry. The staff, being extremely friendly, and receptive to my needs and wants, took the home accessories from the back, and displayed it out for me to see. That sort of customer service is the epitome of what is needed in every service establishment. She took ample amount of time to listen to what I liked and collected, and took the time to look in the back to show me something I may be interested in, all the while engaging me in conversation, making me feel welcome in the store, and not making me feel like I'm burdening her. Although, they no longer have home accessories in that particular store, that particular associate (I may have her name, and I will add it later), raised their rating to 5 stars.
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