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| - We went here yesterday for the first, and last time. The customer service is absolutely inexcusable. When you first walk in there's a kind gentleman to greet you and that's where the courtesy ends. I have never seen such a disinterested staff. It was as if they were all there against their will. They were poorly trained, they had no customer service skills, and they all just.. Sucked. But that is what confuses me. How can every single one of them be so horrible? Is it the training, the manager, the person who hires them? Looking back, I think maybe it is just the fact that this place is so poorly organized and they feel the stress of the confusion just as we customers did. You see, first we went to one counter to buy a pass. Then we took that over to an intriguing looking rope course. We get in line for the ropes course and when we get to the front the kid working tells us that we first have to check in at the counter in the room where the kids redeem their prize tickets. So after we waited 20 minutes for all these kids to decide what they wanted to get with their tickets, it's finally our turn to say hey we bought this pass and we're going to go on this ride now is that okay with you? And the girl says sure I can get you on in about 40 minutes. What the hell? There was no one on the course. You buy these passes in blocks of time so if there's a 40 minute wait, I'm only gonna get on once anyway. Side note re: paying in blocks of time- prepay for 3 hours, 5 hours, I'll do that, but to just say you can only pay for up until 4:00 and yet charge me the full price when I come in at 3:00, makes your already high prices highway robbery. Video games look great, they really do they have some brand new state-of-the-art fun looking game but here's the kicker- one game costs $1.63 to play. Another is $1.88. Why not make them one price? And why so expensive??? It was infuriating. I don't know how the food was because my drink was $3.19 and I was done giving them my money.
Overall, the rope course looked kind of neat but this place had not one other redeeming quality and I see no reason to return.
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