We brought our staff to this location for a bite and a few drinks. The atmosphere is great. Definitely the better of the Jack Astor's I've been too. Food was decent. Service was weird and inexperienced. Head waitress was rude and clearly having an off night. At one point she went so far as to say that she just got back from a long vacation and wished that she was not working? Ummm... OK. There was confusion with drink orders and she blamed it on us for switching seats with each other (we definitely didn't move from our seats). We didn't complain but I guess that guilt (or fear) kicked in and we were given a couple fried calamari appetizers for a table of 16 people lol.
I'll return because of the atmosphere and will cross my fingers for better service. But based on previous reviews I will likely not get it. Employee attitude comes from the top. Doesn't JA know that?