I am writing regarding the unprofessional service the Chris Hallberg office in Charlotte, NC staff displays. In particularly Amanda. I contacted this State Farm office because I received a flyer in the mail regarding vehicle insurance. I have recently relocated to the Charlotte area and was considering switching carriers. I called their office prior to opening and was transferred to an after hours representative. A quote was given for car and renters insurance. I was advised a rep from the Chris Hallberg office would contact me to take my payment and get temporary cards issued. I was contacted first by Aieysha then Amanda came on the line. Amanda had a few more questions regarding driving history. Amanda advised she would call me back. After not hearing from her by 6:00 p.m. I called her back, didn't get an answer therefore I left a message. The next day I called back again by 10:45 a.m. as my call still had not been returned. I spoke with Amanda, she again advised she would call me back. After 2:00 p.m. I still had not received a return call, I decided to contact another office in Charlotte. I spoke with another representative, advised her the issues and asked that she contact Amanda and see if at least someone would let me know one way or the other if State Farm is going to cover us. About 15 min later Amanda calls back advising they would not be able to cover us after a review. Knowing this is the kind of unprofessional folks that State Farm have working for them, I am content with Liberty Mutual. I can say that I've never had this kind of unprofessional behavior from any of their reps, regarding anything!