I had a 2 hour layover in the Phoenix airport and I was really hungry. I ordered the classic grilled cheese sandwich which consisted of two pieces of toasted bread and cheese that had been melted in the microwave. Yuck!! I've never done this before but I asked one of the people working there if I could exchange my sandwich for another item that was the same price. The girl was very accommodating, so I ordered the spinach salad without bacon. Although the salad was better than the "grilled cheese" it wasnt good. I was embarassed to return the salad, so I threw it away. I can't remember the last time if ever I have not been able to eat food I've ordered out because it was so bad. I gave Paradise one star because the chocolate chip cookie was delicious and the girl who worked there was nice about exchanging my food.
Needless to say I will not be back!