This place is seriously understaffed, I even overheard a server complaining about it to the hostess. Staff looks tired and unhappy upon arrival. I requested water three times and it was forgotten, I ordered the vegetable wrap which was very cold. At the liberty village location and at Niagara Falls, I ordered the same thing, and the wrap was warm. We also ordered sweet potato fries but there was a mix up with the order. Food takes over thirty minutes to arrive so expect to wait. Really disappointed in this place, especially because I've been to several shoeless joes restaurants and have always had a good experience except this one.