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| - This restaurant bills themselves as a premium eatery. They charge above average prices for their food that would not be a problem if you were getting what you paid for. There are well over 50 types of burgers on the menu. If you are over 40 then you better bring your reading glasses as the menu is written on a crumpled paper bag that makes it very hard to read.
We had a family meal out, so there were 4 of us dining this time. In a hope of getting a table that was not too loud, they put us into a small nook towards the back of the bistro. I had ordered a Jucy Lucy burger with the premium poutine. When I ordered, I distinctly asked if the poutine comes with real cheese curds. There is little sense in paying $4 more if you are just getting gravy and grated cheese.
The place was pretty busy so I will give them time to cook the food and get it out. You don't want a burger that is not cooked right. On the plus side, the burgers they brought were pretty good. I found that the meat inside was not that flavourful, but I know I can be a bit picky some times. The meal showed up on a metal tray with the Poutine to the side. Esthetically it looked really nice. But sadly after pulling off the top few fried and parting the gravy to the side, I realized that they did not put in any of the cheese curds that I was promised would be in the dish.
The real let down however was in the service or lack there of. When they delivered the meals, we asked if we could get cutlery. They showed up with 2 forks to share between the 4 people. The ketchup worked fine but the mustard was so old that the squeeze lid has dried up and turned black. It took 3 attempts to get extra forks and a knife for my Mother-in-law. It seemed as if they felt that once the food had made it to the table, their job was totally over and went out of their way to be unapproachable.
It was not until the very end of the meal that somebody bothered to come back to us and ask how our meal was. When I questioned the poutine, they took it away and came back saying that the curds had melted. They handed me back the poutine now swimming in too much gravy and several chese curds now inside. I just hope that the kitchen staff didn't spit or something worse for my protest about what I got.
After the rest of the party had left, I did ask one of the gentlemen who was wearing a black shirt rather than tshirts like the rest of the staff if he was a manager. With a coy remark trying to be funny said 'unfortunately'. when I tried to let him know in the most polite manner I could how sad I was about the service and quality of food I got, he tried to assure me that all the food is pre-measured and I must be mistaken about no curds. At which point I shrugged and gathered the only option is to write a review.
Perhaps I just got a bad experience. But when you add up all that went wrong and the attitude that came with it, I don't think this is a place that I would recommend. There are far better placed to eat along the lakeshore strip in Oakville. It is sad that places like this think they can get away with this sort of thing
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