We went here with friends who live in Sun Prairie about a month ago and I have been meaning to write this review but keep putting it off. The experience though was so poor I have not forgotten it.
Our waitress had a very heavy accent and was difficult to communicate with making ordering somewhat frustrating. She did not explain any menu items to us, such as what came with things we ordered or how they were prepared and the menu was pretty vague as well. When we did try to ask about menu items she had no knowledge of how something was prepared and we had to suggest to her to find out. 1 person in our group has some dietary restrictions. We explained that. She treated the info as if she didn't care. That either she did not understand or maybe it wasn't her problem. Maybe she thinks that if you can't just eat anything you shouldn't expect to be able to dine out.
The food was just ok.
2 people ordered meatloaf and both liked this dish enough but said it was a little bland.
We had 2 kids with our group. A kids meal came with a burger and the side of Mac and Cheese it came with was in a small ramekin the same size that was given for a side of bar-b-que sauce for the other kids meal of chicken nuggets, seriously!?
The person with dietary restrictions was able to order Tilapia but could not have the sides that were available and the 2 that could have been had were not available and sold out of. No offer to reduce the price of this meal was made and this person in our group paid full price for a meal that they didn't receive half of the menu description of. If a place cannot provide what they offer because they run out it should not be the guests fault and should not have been made to pay full price. This fish was salty and oily.
The second dish with fish that was ordered was ok but the fish is greasy like they used too much oil to cook it and was runny on the plate.
The bill came and 1 kids meal was charged at $1 higher than the other. When asking about this the waitress didn't have an answer just said that it was. We also were charged for the kids drinks which could have been included if the waitress would have explained what actually was included when we all ordered. We went to a manager to get an explanation of the $1 extra charge and he refunded the $1 to us. Yes it is just $1 but why? Still no explanation and nothing on their menu shows a difference between the 2 kids meals that were ordered from the same price section.
All around not a good experience, for a place with such good reviews and talk about a real chef I expected better than something I could have gotten at a chain like Denny's or something. I expected better treatment and better staff. I did not expect to be ripped off.