I've eaten here several times and never been that wowed by the food; it's okay but not great.The food has always come off as plain. I come with a particular group of friends because it's just convenient for all of us to get together there, but no one really seems all that crazy about it, to be honest. It has never been really busy any time I've visited, and there's plenty of seating inside. I think you can even eat with your dog on their outdoor patio, which is a nice perk. They offer a lot of food for special diets, and I usually get a burger sans bun because it's gluten free, but it doesn't really taste any different than something from a chain like Red Robin.
I found myself at their other location in Town Square recently, and their food seemed way better. My party there REALLY enjoyed their food. It seems strange that two parts of the same chain would have such a dramatically different flavor, but I guess it all comes down to the talent of the kitchen staff. I've never had an awful experience here, but I would prefer Town Square.