There was a line when I walked up but reasonable. Within 5 minutes the line was quite long behind me. When Andre finished with the customer at the counter he came over to the line to help prioritize & triage. He worked smoothly to keep the line moving by activating & explaining the kiosks to everyone in line. Got each group set up at a kiosk to wait & assured all of us, even at a kiosk, that they would continue the next in line service and keep things rotating. He did call for additional counter help to accommodate the growing line. I was 1st in line at the kiosk and a counter agent, which happend to be Andre, came available before the kiosk agent. He was considerate and professional & took care of any issues I had. I had to brag on his efficiency, multitasking, & customer service skills. He helped make a long line bearable & my transaction smooth. GREAT job Andre. 2 thumbs up.